🔐 qrbet Privacy Policy

1. Introduction

qrbet ("qrbet," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access and use the qrbet online gaming platform at https://qrbet.club (the "Platform"). This Privacy Policy has been prepared in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal information collected through the qrbet website, mobile platform, customer support channels, and any other services we provide. By registering an account or using the qrbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

qrbet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number and email address
• Username and encrypted password
• Residential address (city, province, postal code)

2.2 Identity Verification (KYC) Data

• Government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, PhilSys ID)
• Proof of address documents (utility bills, bank statements)
• Selfie or live photo for identity matching purposes
• Source of funds documentation where required by AML regulations

2.3 Financial Data

• GCash or PayMaya account number (last digits only; full credentials are never stored)
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number)
• Transaction history including deposits, withdrawals, and wager amounts in Philippine Peso (₱)

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Game history, betting patterns, and session logs
• Cookie identifiers and similar tracking technologies

2.5 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Promotional opt-in preferences

3. How We Use Your Personal Data

qrbet uses your personal data for the following specific purposes:

Purpose	Data Used
Account registration and management	Registration data, contact details
Identity verification (KYC/AML compliance)	KYC documents, financial data
Processing deposits and withdrawals	Financial data, transaction history
Providing gaming services and game history	Usage data, game logs
Fraud detection and security monitoring	Technical data, IP address, session logs
Responsible gaming monitoring and intervention	Game history, betting patterns, session data
Customer support and dispute resolution	Communications data, account data
Regulatory reporting to PAGCOR and AMLC	Identity data, financial data
Marketing communications (with your consent)	Contact details, preferences
Platform improvement and analytics	Technical data, usage data (anonymized)

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, qrbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the qrbet Terms & Conditions, including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with Philippine laws, including AML regulations, PAGCOR licensing requirements, and the Data Privacy Act of 2012.
• Legitimate Interests: Processing for fraud prevention, security monitoring, and responsible gaming purposes, where our interests do not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent that you may withdraw at any time.

5. Data Sharing & Disclosure

qrbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, game software suppliers, and cloud hosting providers. All service providers are contractually bound to process your data only on our instructions and in compliance with the DPA.

5.2 Regulatory Authorities

qrbet is required by Philippine law to disclose certain information to regulatory authorities, including PAGCOR (Philippine Amusement and Gaming Corporation) and the Anti-Money Laundering Council (AMLC), where required by applicable gaming and AML regulations.

5.3 Law Enforcement

We may disclose personal data to Philippine law enforcement agencies or courts where required by a valid legal order, subpoena, or warrant issued under Philippine law.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of qrbet's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Cookies & Tracking Technologies

qrbet uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content to you, only with your prior consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the qrbet Platform.

7. Data Retention

qrbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are:

• Account data: Retained for the duration of your account plus five (5) years after account closure, as required by PAGCOR and AML regulations.
• KYC documents: Retained for five (5) years from the date of verification, in compliance with the Anti-Money Laundering Act.
• Transaction records: Retained for five (5) years from the date of each transaction.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing data: Retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by qrbet:

• Right to be Informed: You have the right to know what personal data qrbet collects about you and how it is used.
• Right to Access: You may request a copy of the personal data qrbet holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

9. Data Security

qrbet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the qrbet Platform
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication (MFA) options for player accounts
• Regular security audits and penetration testing by independent third parties
• Strict access controls limiting employee access to personal data on a need-to-know basis
• 24/7 security monitoring and intrusion detection systems

In the event of a personal data breach that poses a risk to your rights and freedoms, qrbet will notify the National Privacy Commission and affected players within seventy-two (72) hours of becoming aware of the breach, as required by the DPA.

10. Children's Privacy

The qrbet Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. qrbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data to qrbet, we will immediately close the account, delete all associated personal data, and forfeit any balances in accordance with our Terms & Conditions.

If you are a parent or guardian and believe your child has registered on the qrbet Platform, please contact us immediately at [email protected] so we can take prompt action.

11. International Data Transfers

Some of qrbet's service providers, including game software suppliers and cloud infrastructure providers, may be located outside the Philippines. Where personal data is transferred internationally, qrbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012.

Such safeguards include contractual data processing agreements incorporating the standard data protection clauses recognized by the National Privacy Commission, and transfers only to jurisdictions that provide an adequate level of data protection as determined by the NPC.

12. Changes to This Privacy Policy

qrbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The date of the most recent revision will always be displayed at the top of this page. Your continued use of the qrbet Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how qrbet protects your personal data.

13. Contact & Data Protection Officer

qrbet has appointed a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO:

• Data Protection Officer: qrbet Privacy Team
• Email: [email protected]
• Response Time: Within 30 days for all data privacy requests
• Support Hours: 24/7, including Philippine public holidays

For general inquiries about your account, bonuses, or gaming experience, our customer support team is available around the clock to assist players across Manila, Cebu, Davao, Quezon City, Makati, and all other parts of the Philippines.